Faxing Issues

Check if cust can send fax.

To get the A960 into diagnostic mode to troubleshoot the Fax:
1. Press the Fax button.
2. Press the Options button fifteen times. Advanced Fax is displayed.
3. Press the Select button. Redial Attempts is displayed.
4. Press the Options button fourteen times. Call Diagnostics is displayed.
5. Press the Right Arrow button until Print T.30 signals report is displayed.
6. Press the Select button.
7. Use the number pad to enter a known good fax number.
8. Press the Black button. The printer will attempt to send a fax and after completing, print a Diagnostic Report.
9. Read the last line of the report.
If cust can send fax but unable to receive fax then:

1. check if the the phone line is connected to the right port.
2. Disable fax forwarding
3. Check Ring pattern.



Incorrect Port Detected

Reinstall printer software

else

control panel -
printer&Fax -
J740printer RtClick -
Properties -
PORT tab - it was set on COM3 port - told him to unchk COM3 and Chk USB one - Apply ok - try printing - from notepad - its printing now. issue resolved.

Remote Modem Not Compatible

Close all Programs
1. From Windows, click Start, Settings, Control Panel.
2. Double-click Modems.
3. Highlight your modem and click the Remove button.
4. Click the Close button, then close Control Panel.
5. Restart your computer and your modem should automatically reinstall on its own.

Then go to Start, Find, Files or Folders

1. Type in COMLINES.DAT for the name
2. Make sure it's looking in the C: drive
3. Then click Find Now
4. After it finds the file comlines.dat, right click on the name comlines.dat at the bottom and then left click on delete
5. Once you have deleted that file, close all windows and then open PhoneTools
6. Try receiving a fax again

If you are still getting this error:

1. Make sure there are no devices running between your wall jack and computer, such as a surge protector or splitter.
2. You may want to get a fax quality line noise check from the phone company.
3. It may be the person you are sending to. They could have an older, slower fax machine or the may have line noise.

http://www.bvrpusa.com/support/faq/dell/remotemodem.asp


Faxes Sent/Received Are Blurred or Unreadable
Received fax is unreadable or blurry
Please go through the checklist below to see if the suggested action(s) can resolve the issue.
Make sure the copy function is working well.
Print a Clean nozzle page from the Maintenance menu. If the printout has unexpected white or color horizontal streaks or missing portions, print the Clean nozzle page again. If you are still experiencing streaks or mission portions, you may need to replace your cartridge(s).
The cartridges may need to be aligned.
You may need to ask the sender to increase their fax quality.

Sent fax is unreadable or blurry.
If the receiving party indicates that the fax output is unreadable or blurry, you may want to try increasing the fax quality.
Check the scanner glass for excess amounts of smudges and/or fingerprints. If the scanner glass needs cleaning, moisten a clean, lint-free cloth and gently wipe the scanner glass. Make sure the scanner glass is dry before scanning the next document.

Automatic Receive Fax Option Doesn't Stay Selected
If you click to clear the Automatic Receive Fax option and it does not stay cleared the next time you open the Options dialog box, the following steps apply.
Run the Setup Wizard
Run the Symantec WinFax Starter Edition Setup Wizard to reconfigure the fax service:
On the Start menu, point to Find, and then click Files Or Folders.
In the Named box, type olfsetup.exe, and then click Find Now.
When the file name is displayed in the lower pane of the dialog box, double-click it to start the Symantec WinFax Starter Edition Setup Wizard.
Complete the Setup Wizard.
Set the Automatic Receive Fax Option
To set the Symantec WinFax Starter Edition to automatically receive faxes:
On the Tools menu, click Options.
On the Fax tab, under Modem, click to select the Automatic Receive Fax check box.
Click OK to have the new settings take effect.
QUESTION:
I am having trouble sending and/or receiving faxes or I am getting a 'modem manager is disabled' error.
ANSWER:
This is typically caused because FaxTools could not find the appropriate driver for your modem and tried to pick the best possible match. This can typically be resolved by setting FaxTools to the basic data/fax drivers. To do this follow the steps outlined below:
1. Click Configure and then click General Configuration.
2. Click on the Communication tab and click the Change Modem button.
3. Highlight your modem and click the Advanced button.
4. Highlight the Fax Class 1 14400 - Data 33600 driver and click OK.
5. Click OK on the General Configuration window to apply the settings.

QUESTION:
How do I scan multiple documents and attach them to one fax?
ANSWER:
If you have the 'Scan and Copy Control' program then follow these directions:
1. Select File, Setup
2. Select the 'Scan' tab
3. Check 'Scan multiple images before output'
4. Click 'OK'
If you have the 'All in One Center' follow these directions:
1. Under 'Scan' select 'Show more scan settings'
2. Select 'Display Advanced Scan Settings'
3. Check 'Scan multiple items before output'

QUESTION:
How do I use the FaxTools software?
ANSWER:
To send a fax from the All-In-One Center:
1. Start
2. Lexmark or Dell Printers
3. All-In-One Center
4. In the Creative Tasks list find and click "Fax using your computer's modem."
5. Photo
6. If you have more than one page to send put a check next to "Prompt for additional documents"
7. Next (If you checked for additional documtent you will be prompted to place the next document in the scanner) The document(s) will scan and open the Send Fax screen.
8. Enter the name, company (not required), and fax number of the person you wish to fax. When entering a fax number, enter only numbers (no dashes or spaces) and enter the number exactly as you would from your telephone (ie. long distance calls require 1 + area code + number, local calls will be
entered the same as dialing from your telephone).
9. Click Send
10. Click Send (in the confirm transmission screen)
To send a fax (with an attachment):
1. Open a document you wish to send as fax
2. File
3. Print
4. Change the printer to CaptureFAX BVRP
5. Click OK - once you click OK PhoneTools will automatically launch and open the send fax screen (If the Fax Wizard appears put a check in the box next to "...bypass this wizard")
6. Enter the name, company (not required), and fax number of the person you wish to fax. When entering a fax number, enter only numbers (no dashes or spaces) and enter the number exactly as you would from your telephone (ie. long distance calls require 1 + area code + number, local calls will be entered the same as dialing from your telephone).
7. Click Send
8. Click Send (in the confirm transmission screen)
To receive a fax:
1. Computer on
2. PhoneTools on the screen (running)
3. Open phone line - cannot be on the internet or on the same phone line as- the computer
QUESTION:
When sending faxes it does not open Fax tools. It either opens Fax Console or does not open anything at all.
ANSWER:
With the All-In-One Center:
1. Double-click the printer icon in the system tray by the clock.
2. Click the down arrow in the Scan section and select See More Scan Settings.
3. Click the Advanced button.
4. Click on the Edit Button or the Fax Button.
5. In this edit screen you will want to choose the printer driver Capture Fax BVRP as the printer driver that the All-In-One Center uses.
With the Scan & Copy Control Program:
1. Click File at the top left, then click on Setup.
2. Click on the Copy/Fax tab.
3. Click the Fax Setup button.
4. Highlight Capture Fax BVRP from the list and click the Select button.
5. Click OK on the Setup window.


How do I install FaxTools?
ANSWER:
1. Put in the CD that came with the Dell all-in-one printer/scanner/fax
machine in the top drive
2. Close all windows that open
3. Go to Start, My Computer
4. Right click 1 time on the D: drive
5. Left click on Explore
6. On the right side you should have a folder called FAX, double click on
FAX
7. Click on the ENGLISH folder
8. Click on the Setup Install Shield file
9. Fill in the information requested and go Next threw the installation
10. Once the installation is completed close all windows and restart your
computer
11. Once the computer comes back up go to Start, All Programs and FaxTools
12. You should now be able to use the FaxTools Software
If it comes up with a Device Configuration Wizard:
1. Click Next
2. Highlight your modem from the list and click Next
3. Leave the box 'Do not automatically detect the driver. Select from a
list.' unchecked
4. Click on Next
5. It should detect the modem automatically and give you a next button,
click Next
6. Click on Finish
If it does not detect the modem automatically select it from the list
provided or select the Fax Class 1 14400 - Data 14400 driver.

Fax may not pick up phone line on a Dell A960 printer.

Fax may not pick up phone line on a Dell A960 printer.
There can be many reasons for this to occur, most of which can be identified and eliminated by first isolating the printer as the only device on the phone line. Some of the reasons for the printer to not answer the phone are:

• If the print device is not set to auto answer.

• If an unpowered answering machine is physically attached to the same phone line.

• If an answering machine is set to answer on a ring earlier then the printer.

• If an answering machine is set to answer on the same number of rings as the printer.

• If a PC with a telephony modem is set to answer earlier then the printer.

• If a PC with a telephony modem is set to answer on the same number of rings as the printer.


Isolate the printer as the only phone device on the phone line
Isolate the printer as the only phone device on the phone line. If the problem goes away, check the phone line for one of the conditions described above.

Unstable fax send/receive operation.

Fax send/receive slows or stalls or disconnects with Dell A960 printer.
This can occur if the customer is connecting the Dell A960 all in one device onto a phone line that is also transmitting ADSL broadband. If there is no filter before the fax modem on the print device, the fax signal is degraded causing unstable fax operation.


Attach an ADSL filter in front of the Telco jack on the printer.
The printer should have an ADSL filter inserted in front of the Telco jack on the printer. This also means that the ADSL modem cannot be plugged in after the printer.