A lot of times, customers find it difficult to press the Control + F11 to access the tool.
With the new systems (most systems having Norton Ghost), there is an easy alternate available.
If the system can boot into Windows interface, do the following to access it:
Locate and run C:\>Dell\Utilities\dsr\boot_dsr.exe
This will display a warning that system will reboot to the utility partition.
Confirm it and the computer will reboot and show the Norton Ghost Interface as it would have done while using Ctrl+F11.
Please do not replace the HDD with FIHD thinking that the Image Restore is corrupt. Try the above steps and if they do not work, then only send FIHD.
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