Important information to remember………………

Cheat sheet
1. MSconfig

• click on Start button
• Click Run
• In the Run Window, type in MSconfig
• Click OK
• In General tab, Click on Selective start up - Place a check on Load Startup Services and uncheck all the other options
• Click on Services tab
• Place a check on Hide all Microsoft services and click Disable All
• Click Apply, click OK
• It will prompt you to Restart the sys, click Yes
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2. PC restore in Win XP

• 
  Restart the system
• When we see the Blue Dell Logo screen, Press CTRL + F11
• It brings the Dell PC Restore by Symantec screen
• It gives you two options, Restore and Reboot
• Click Restore
• Now it pops up Caution : All data on the computer will be lost,
• Click Confirm to move ahead
• Now you will see a Blue Progress bar
• Click Finish, please do not manually restart the machine

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3. System restore

• 
  Click on Start
• Click All Programs
• Click Accessories
• Click System tools
• Click System Restore
• OR
• Click on Start button
• Click Run
• In the Run Window, type in MSconfig
• Click OK
• In General Tab, click on the Launch System Restore button
• 4. 32 bit Diagnostics (after the machine has booted from the CD follow steps below)
• You can run this test in two ways either by changing the boot sequence or just hit F12 when you see blue dell logo after the start up
• Change the First Boot Device to CDROM drive
• Brings two options - Boot from CDROM drive or Boot from Hard drive
• Using the Arrow Keys, highlight Boot from CDROM drive and Press Enter
• You get to see a black screen with options like…Select an option which says..select 32 bit Diags.
• Now we get 4 Options - Express Test, Extended Test, Custom Test and Syptom Tree
• Click Express Test, it will take 10 to 20 minutes
• It pops up an Error message the moment any error is detected
• Click Continue to complete the test
• OR
• Restart the system
• When we see the Blue Dell Logo screen, Press F12
• It brings up a Boot menu with a few options
• Using the Down Arrow Key, highlight the Boot to Utility Partition option and Press Enter (OR type the option number of Boot to Utility Partition and Press Enter)
• It brings up a Blue Welcome screen, where it initializes the Diagnostics
• Now we get 4 Options - Express Test, Extended Test, Custom Test and Syptom Tree
• Click Express Test, it will take 10 to 20 minutes
• It pops up an Error message the moment any error is detected
• Click Continue to complete the test

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5. 90/90 Diagnostics

• 
  Restart the system
• When we see the Blue Dell Logo screen, Press ALT + CTRL + D
• It initiates the test (takes about 1 1/2 mins)
• If the test is successful, it will have PASS against the Hard drive else FAIL
• OR
• Restart the system
• When we see the Blue Dell Logo screen, Press F12
• It brings up a Boot menu with a few options
• Using the Down Arrow Key, highlight the IDE Drive Diagnostics option and Press Enter (OR type the option number of IDE Drive Diagnostics and Press Enter)
• It initiates the test (takes about 1 1/2 mins)
• If the test is successful, it will have PASS against the Hard drive else FAIL

6. Driver Reset tool

• 
  click on Start button
• Click All Programs
• Click Dell Accessories
• Then click the Driver Reset Tool

7 . On Drive Media

• 
  Insert a Blank CDRW media in the CDRW drive
• Click on Start button
• Click All Programs
• Click Dell Accessories
• Then click the Dell OS Recovery CD
• This creates a Backup Windows CD

Note : This option can only be used once. Once this is used, the option cannot be found under Dell accessories again.

By:

RAKESH SIVARAMAN
Senior Training Specialist
Dell International Services.
E-mail : rakesh_sivaraman@dell.com